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State Moves Forward with Plan to Use Call Centers to Enroll People in Key Social Services

  

Author:
Celia Cole /(512) 320-0222 x110

April 26, 2004

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On March 25, HHSC released a report claiming to make the "business case" for moving most eligibility functions for TANF, Food Stamps, and Medicaid to three call centers. Under the current system, most people apply for these benefits at one of 381 local eligibility offices administered and staffed by the Texas Department of Human Services (DHS).